{"id":5424,"date":"2024-08-30T12:57:02","date_gmt":"2024-08-30T11:57:02","guid":{"rendered":"https:\/\/sedaecompanhia.com\/faq\/"},"modified":"2024-10-28T15:43:25","modified_gmt":"2024-10-28T14:43:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/sedaecompanhia.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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SEDA & COMPANHIA<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FREQUENTLY ASKED QUESTIONS<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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01.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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WHAT IS SEDA & COMPANHIA?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seda & Companhia is a brand of clothing, footwear, bags and fashion accessories that combines design with the centuries-old tradition of Castelo Branco embroidery.<\/p>\n

In a world dominated by industrial supremacy, where more is not better, where cheap is synonymous with exploitation, where massification puts pressure on nature, Seda & Companhia believes in the value of manual labor, in the knowledge of a people, in natural materials and in the essence of the human being.<\/p>\n

Because what we consume is a reflection of our values, Seda & Companhia is a brand with VALUE!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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02.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Who produces Seda & Companhia's garments?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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All Seda & Companhia pieces are handmade by artisan Catarina Tudella. Our pieces are accompanied by a certification seal of handmade product, recognized by the relevant authorities. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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HOW CAN I BE SURE THAT THEY ARE HANDMADE?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seda & Companhia is a brand of the company LCMJ, Lda, which is a recognized UPA – Unidade de Produ\u00e7\u00e3o Artesanal (Craft Production Unit) and is listed in the National Crafts Register with UPA Card no123731.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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04.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Do you have a physical store?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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No, we don’t have a physical store open that exclusively sells our items, however, in order to bring Seda & Companhia closer to you, we are working to create some partnerships with stores that represent various artists and craftspeople.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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05.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How can I order?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seda & Companhia has a portfolio of some of its most iconic pieces that you can order. All you have to do is click on the “order” button on each item’s page. When you click on this button, you will be directed to a form which you must fill in with your request. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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06.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CAN I ORDER CUSTOMIZED PIECES?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Yes, of course, we’re happy to make personalized pieces, and that’s the advantage of handmade brands. Send us your challenge by emailing: geral@sedaecompanhia.com<\/a> or using the contact form available on the website. We look forward to hearing your idea! <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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07.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Where do they ship to?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seda & Companhia pieces are shipped to Portugal, Europe and the rest of the world.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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08.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Each piece is made exclusively for each customer, so we don’t have pieces available for immediate delivery. Therefore, during the ordering process you will be informed of the estimated time for production and shipment. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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09.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CAN I WASH MY GARMENT IN THE WASHING MACHINE?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seda e Companhia items are delicate, handmade pieces, so we advise against machine washing as it can damage the embroidery and fabric or cause inadvertent dyeing or discoloration of the materials. The garments should be dry-cleaned. For more details, please consult the Care and Cleaning section on the website. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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10.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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I HAVE A STORE AND I'M INTERESTED IN HAVING THE SEDA & COMPANHIA PIECES IN MY PHYSICAL SPACE, HOW SHOULD I PROCEED?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We are very happy with this news, please contact us at:
geral@sedaecompanhia.com<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What is Seda & Companhia? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Seda & Companhia is a brand focused on women’s accessories, which focuses on differentiating its products through innovative design, quality execution and the integration and combination of centuries-old tradition with modern innovation.<\/p>\n

In a world dominated by industrial supremacy, where more is not better, where cheap is synonymous with exploitation, where massification puts pressure on nature, Seda & Companhia believes in the value of manual labor, in the knowledge of a people, in natural materials and in the essence of the human being. Because what we consume is a reflection of our values, Seda & Companhia is a brand with VALUE! <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who produces Seda & Companhia's garments? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All Seda & Companhia pieces are handmade by Portuguese artisans. Our garments are accompanied by a seal certifying that they are a handmade product, recognized by the relevant authorities. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you have a physical store? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, we don’t have a physical store open that sells our items exclusively. However, in order to bring Seda closer to you, we are working on creating some partnerships with stores that represent various artists and craftspeople. As soon as this happens, we will make their contact details available here. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Seda & Companhia has an online store, with secure access and easy to use.<\/p>\n

For more details, please consult the site’s Terms and Conditions<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment methods are available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Seda & Companhia has the following payment methods available: bank transfer and PayPal. Your order will only be dispatched once payment has been confirmed. <\/p>\n

For more details, please consult the site’s Terms and Conditions<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Where do they ship to? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Seda & Companhia pieces are shipped to Portugal, Europe and the rest of the world.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are shipping costs included in the price of the item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, the price indicated on each piece is the retail price and does not include shipping costs.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How much are the shipping costs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Shipping costs range from \u20ac8 for deliveries in mainland Portugal to \u20ac35 for deliveries to the rest of the world.<\/p>\n

For more details, please consult the site’s Terms and Conditions<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long does it take for my order to be delivered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All orders for items in stock are posted within 3 working days of confirmation of payment. In Portugal, the courier will take 3 working days to deliver your order, which means it will take 6 working days to receive it at your home. <\/p>\n

However, the estimated time for delivery of your order, after dispatch, depends from country to country – this specific information depends on the part and the country to which you want it dispatched, information which will be provided by e-mail after confirmation of your order.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which carrier is in charge of my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Your order will be delivered by CTT Portugal, always by registered mail. This carrier has an international line and partnerships with numerous carriers, thus guaranteeing transportation all over the world. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I have any way of tracking the status of the shipment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can track the journey of your order online using a code that will be given to you as soon as your order has been dispatched.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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My order is taking longer than originally planned, what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please note that the delivery service is carried out by a transport company external to Seda & Companhia, so the time we have indicated is an estimated time and may be subject to delays or even damage beyond our control. However, in the event of a delay, you can always contact us at the following email address: info@sedaecompanhia.com<\/a>, and we will do our best to help and clarify. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I return or exchange the item I received? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you are not completely satisfied with the product, you can return or exchange it within 14 days of purchase.<\/p>\n

For more details, please consult the site’s Terms and Conditions<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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There's a Seda piece that I'd love to have but it's sold out, will it ever be available again? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Thank you very much for your support, but unfortunately Seda pieces are produced in limited quantities, as our concept is based on quality and not quantity. Once sold out, Seda pieces will no longer be available for purchase. However, please contact us at info@sedaecompanhia.com<\/a>, we may have a solution for you. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What care should I take with my piece? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Seda e Companhia items are delicate, handmade pieces. Sustainable materials are used, such as vegetable-tanned leather, linen and natural silk, so to keep the items in their best shape, we advise against it: <\/p>\n

– contact with rough, rough surfaces and sharp objects, to minimize the occurrence of scratches and preserve embroidery and fabrics.<\/p>\n

– exposure to rain or direct contact with water. If this occurs, allow the item to dry in the shade. <\/p>\n

– contact with products containing chemicals – hand cream, make-up, perfume, etc.<\/p>\n

– use with excessive weight, as it may become deformed or damaged.<\/p>\n

– machine washing, as this can damage the embroidery and fabric or cause inadvertent dyeing or discoloration of the materials.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I get in touch with Seda & Companhia? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our team is very small, so in order to optimize the many tasks we have to perform, it was necessary to establish a communication channel and a schedule for responding to the public, so all questions should be directed to the following email address: info@sedaecompanhia.com.<\/a> They will be answered through the same channel, on working days, always in the morning, as we also have to reserve time for the production of your wonderful pieces. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I own a store and I'm interested in having Seda & Companhia pieces in my physical space. How should I proceed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are very happy with this news, please contact us at: info@sedaecompanhia.com<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

SEDA & COMPANHIA FREQUENTLY ASKED QUESTIONS 01. WHAT IS SEDA & COMPANHIA? Seda & Companhia is a brand of clothing, footwear, bags and fashion accessories that combines design with the centuries-old tradition of Castelo Branco embroidery. In a world dominated by industrial supremacy, where more is not better, where cheap is synonymous with exploitation, where […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5424","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Seda e Companhia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sedaecompanhia.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Seda e Companhia\" \/>\n<meta property=\"og:description\" content=\"SEDA & COMPANHIA FREQUENTLY ASKED QUESTIONS 01. WHAT IS SEDA & COMPANHIA? 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